Support Center

How can we help? Type your question below.

Cannot see what you’re looking for? Don’t worry, all the info is here. To list as many articles as possible, use generic search keywords like “RuuviTag” or “battery”.

For community support, register on Ruuvi Forum and create a new topic. You’re also welcome to join Ruuvi Slack and Ruuvi Telegram.

Ruuvi sensor disconnects before firmware update is finished

Other BLE programs running

Quit all other Bluetooth LE applications running on your device and try running the update again.

Random error during firmware update

We have noticed that nRF Connect may in some cases disconnect during update process without any reason. This is possibly due to the amount of different types of Android phones available. Please try to run the update again.