Paypal & Stripe payments - Delays in order shipping - World wide free shipping on orders over 100€!

Delivery & Returns & Warranty

Order as many Ruuvi products as you wish. Shipping cost will be the same. Free tracked global mail shipping on orders over 100€.

Note! Add items to cart and checkout page will show possible shipping methods and estimated lead time for the delivery.

Note! 24% value added tax included in the above chart. Shipping costs to EU countries will vary depending European Union country valid VAT tax rate (17-27% depending on a country).

DestinationPostiDHL Global Mail (tracked)DHL Express CourierPost RU EMS
Finland *4,90€-19,90€-
Europe (EU) *-6,99€15,90€-
Europe (non-EU)-6,90€15,90€-
UK--29,90€-
Switzerland & Norway-6,90€25,90€-
Canada--25,90€ **-
USA ***9,90€17,90€
Thailand, Singapore, Malaysia-9,90€19,90€-
Russia---19,90€
Special destinations ****--39,90€-
Rest of the World--29,90€-

Products are shipped from Finland. Shipping outside European Union might be subject to additional import service fees, custom duties, value added taxes and other local import fees.

** For these countries marked with two **, if using DHL Express, DDP applies. Meaning, that duties and taxes are paid. Recommended.

*** In the USA, purchases up to 500€ are delivered tax-free.

**** Special destinations: Cape Verde, Comoros, Guinea, Guinea-Bissau, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Nigeria, Reunion, Sao Tome and Principe, Saint Helena, Senegal, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zimbabwe, Afganistan, Bhutan, Cambodia, Jordan, Laos, Lebanon, Macao, Maldives, Mongolia, Myanmar, Nepal, Sri Lanka, Vietnam, Bermuda, Guam, Kiribati, Marshal Islands, Micronesia, New Caledonia, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu, South American countries.

No shipping: China, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Iran, Iraq, North Korea and Syria.

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ruuvi.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ruuvi.com and wait for further instructions.

Shipping

To return your product, please email us first: sales@ruuvi.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty

The warranty period for the Product (batteries excluded, please see the list below) is twelve (12) months after the date of shipment. For warranty related matters please contact to sales@ruuvi.com

Additional Legal Rights for Consumers: For Buyer, who is covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Seller’s WARRANTY TERMS & CONDITIONS are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

Throughout the warranty period set forth below, Seller warrants that, to the best of its knowledge, the Product is free from defects caused by faulty design, materials or workmanship, which would prevent the electrical or mechanical functioning of the Product. Should such defects occur during the warranty period, Seller will, at its option, either repair the defects or supply the new products free of charge on FCA (INCOTERMS® 2010) basis. All costs (including e.g. labour costs) of (i) disassembling and (ii) installing a repaired or replaced part furnished under this warranty are excluded.

Buyer shall give Seller a written notice of an alleged defect within fourteen (14) days following Buyer’s discovery thereof and in no case later than two (2) days after the expiration of the warranty
period and the notice shall contain a description of the alleged defect sufficient enough to allow Seller to determine whether such alleged defect is covered by the above warranty. If Buyer fails to give a written notice to Seller within the above time limits, Buyer shall waive any right to make any claim in respect of the alleged defect. If Buyer’s notice is insufficient to allow Seller to determine whether the alleged defect is covered by Seller’s warranty, Seller may reject such notice and the warranty claim.

Unless Buyer resubmits a proper notice of the alleged defect within the above time limits, Buyer shall waive any right to make any claim in respect of the alleged defect. The notice shall be sent to
sales@ruuvi.com

Excluded from the warranty are those parts of the Product:

(i) to which repair or replacement becomes necessary due to normal wear and tear;
(ii) which are exhaustible items, including but not limited to such items as batteries
(iii) on which repairs, alterations or adjustments have been performed or begun by Buyer or any third party without Seller's previous consent;
(iv) whose failures are not promptly reported to Seller within the warranty period above;
(v) whose failures or damage are due to negligence other than that of Seller, accident, abuse,
improper installation (other than installations made by Seller), improper operation, or abnormal conditions of temperature, moisture, dirt or corrosive matter, encapsulation; or
(vi) which have been damaged otherwise without the fault of Seller.
(vii) sensors and itfs accuracy; typical maximum accuracy tolerances reported by sensor component
manufacturers are not always met and small percentage of the parts can have bigger variation in their maximum tolerances. Seller has no liability regarding sensor accuracy.

Examples of cases where warranty is void:

  • Products are used or stored improperly, i.e. what could reasonably be expected of an electrical device.
  • Water or humidity damage caused i.e. humidity condensation or any other similar cause.
  • Intentional, accidental, or negligent damage.
  • Physical damage or misuse, i.e. twisting, bending, wrenching, cutting or similar.
  • Damage caused by force majeure (such as bad weather) or electrical disturbance (such as a power surge).
  • Firmware modifications or update error excluding firmware developed or approved by Seller.
  • Casing, electronics, hardware, or any other physical modifications.
  • Component tampering, i.e. displacing, or modifying connectors or other fixed components.
  • If any serial number or certification marking has been removed or defaced.
  • Exposure to hazardous radiation or caustic chemicals.