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Most Common Issues

Here is a list of the most common issues with the Ruuvi Station mobile app and their solutions.

Ruuvi Station Cannot Be Installed

Minimum requirements: OS version, storage space, Bluetooth

Ruuvi Station minimum requirements: 

  • Android: 6.0 (Lollipop) or higher, 50 MB storage space, Bluetooth Low Energy connectivity
  • iOS: 13.0 or higher, 50 MB storage space, Bluetooth Low Energy connectivity

Application store

Check that Google Play or Apple Store and Ruuvi Station application are accessible in your region.

Internet connection

Check that your internet connection is enabled and you have access to the internet.

No New Sensors In”Nearby Sensors” Page

Check permissions

Ruuvi Station requires the location permission in order to see Ruuvi sensors. In order to allow Ruuvi Station to store graph history data, you also need to grant the Storage permission.

Bluetooth is disabled

Ruuvi Station requires Bluetooth (BLE) connection, check that your Bluetooth connection is enabled.

Ruuvi Sensor is not powered

Indicator LED light will blink on the sensor, when it is powered.

Ruuvi Sensor firmware

Ruuvi Station can only see RuuviTags, which have the default Ruuvi firmware program.

Ruuvi Sensor signal is out of range

Bring the sensor closer to your mobile device. Make sure there are no structures between the sensor and your mobile device, which could obstruct the Bluetooth signal.

Measurements Reported In Wrong Units

Units can be changed in App Settings, you can configure units for temperature, air pressure, and humidity.

Graphs History Is Empty

Background scanning is disabled

Ruuvi Station will only listen to RuuviTags when the app is active in the foreground. Enable Background scanning in App Settings to run scans when the app is working in the background.

App Data was cleared

Graphs history will be lost if Ruuvi Station data was cleared from your mobile device settings.

Ruuvi sensor is not powered

Indicator LED light will blink on the Ruuvi sensor, when it is powered.

Bluetooth is disabled

Ruuvi Station requires Bluetooth (BLE) connection, check that your Bluetooth connection is enabled.

Check permissions

Ruuvi Station requires the following permissions in order to collect graphs data: Location, Storage.

RuuviTag signal is out of range

Bring the Ruuvi sensor closer to your mobile device. Make sure there are no structures between the Ruuvi sensor and your mobile device, which could obstruct the Bluetooth signal.

Background Scanning Is Irregular

Android battery optimization features

Android users are advised to disable any optimization features which improve battery life by effectively limiting what apps can do in the background. This is especially true with Android 10 but concerns any Android devices above OS 6.0.

How to disable battery optimization features on your Android device: https://dontkillmyapp.com

Scan Results Not Sent To The Server When Using Data Forwarding

Internet connection

Check that your internet connection is enabled and you have access to the internet.

Background scan

Ruuvi Station will only listen to Ruuvi sensors when the app is active in the foreground. Enable Background scanning in App Settings to run scans when the app is working in the background.

Data logging interval

Ruuvi Station will send background scan data to data forwarding URL according to data logging interval setting in App Settings in data logging interval.

Wrong URL

Check that your URL address is correct.

Reset Ruuvi Station To Default Settings

Clear App Data

Clear Ruuvi Station app data from your mobile device settings in order to reset Ruuvi Station to default settings.

Important notice: doing this will make Ruuvi Station discard all data including Sensor Cards.